samallen
|
I have the AVAYA IP Office version R8 and the Voicemail Pro Client version 8 installed.
All working correctly after the recent upgrade from version 5 to version 8.
What I need to do with one of the huntgroups is to check if the user attached to the huntgroup is on DND then go straight to the voicemail message in Voicemail Pro.
When the user is AWAY, I need to set this up to go to another extension number in the office to check if they will pick up the call, if they do not pick up the call, I need it to go through to a mobile number.
So far I have setup a fake extension, which does not go to a physical phone in the office, it is set to Forward Unconditional ON and entered the full mobile phone number. The fake extension number works and goes to the mobile phone, and I can set this up as a permanent setup in Voicemail Pro.
But what I need to achieve is if the user is on DND, go to the voicemail message.
If the phone is not answered (AWAY), I need it to go and check another extension in the office, then if the other user does not pick up the call, I need it to go to the fake extension (mobile number).
I have also tried setting up another huntgroup with the other phone in the office and the mobile phone number, but still does not take into account whether the original phone attached to the first huntgroup is on DND on not. Gets stuck as a permanent rule and does not take into account if the first phone is on DND or just not answering the call.
How can I setup a condition to check the other phone in the office and if it does not pick up, instead of leaving a voicemail message on this phone go to the fake extension.
Please help 
|
nima
|
I think you can do it with assisted transfer module. also the following can be useful:
http://www.ipofficeinfo.com/docs/voicemail_pro_exercises.pdf
|
samallen
|
Thank you nima, will have a look at assisted transfers
|
samallen
|
Thank you Nima, assisted transfer works nicely for the configuration I require.
Although, now I need to work on the timing for the assisted transfer.
It rings on the original office phone for about 6 seconds (this part is fine), then rings for about 2 rings on the other office phone before proceeding to the mobile phone number.
How do I increase the timing for the assisted transfer to the second office phone, before it goes to the mobile number?
Again, thank you for your help with this
|
samallen
|
Sorry for the last post, think I have resolved this part after posting the last comment.
|
samallen
|
I need to set a customized AWAY button on the original users phone to not ring when they are not in the office, as they only work on certain days of the week.
I have the preset buttons for Forward unconditional ON and the DND buttons which are pre-configured for all users in the office, so obviously I do not want to use these preset buttons.
When the user has this customized AWAY button turned on, it should not ring their phone at all and proceed to the next users office phone in the call flow set in Voicemail Pro. Currently the configuration will ring this users phone then using an assisted transfer to another user in the office then to an outbound mobile number when the second office phone does not pick up the call.
So basically, I need this customized button to ignore the first office phone and go straight to the next office phone, then to the outbound mobile number.
Thank you
|
nima
|
you can use the User Right and Time Profile together to set some condition in certain time.
|
samallen
|
Thank you Grand Master Nima
|
