Newbie Questions??

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This topic has 2 voices, contains 2 replies, and was last updated by Avatar of jreeves jreeves 95 days ago.

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January 31, 2012 at 11:45 pm #293
Avatar of jreeves
jreeves

I am a new user to IPO and have configured my system myself. I have the system up and running but have ran into a couple of questions that I have been unable to find any documented help. I only have 4 incoming analogue lines and they are working well. I have setup all the phones and have forwarding transfering to outside lines but what I am sure is a simple fix but has escaped me – Here are my “newbie” questions:

1. How do I get the incoming calls to ring only at the reception extension or on that one and one other extension?
2. How do I tell the system to use the auto attendant and tell it how many rings to ring before picking up?
3. How do I access my voicemail system from outside my office?

I appreciate any help. I have spent hours going thru the system and looking through the info on ipofficeinfo.com (Great site!).
February 1, 2012 at 10:18 am #298
Avatar of nima
nima

for managing your incomming call you have to consider that
1. you can arrange your line by “incoming group ID” in the Line tab.
2. you should route your call via “incoming call route’ that you can change the destination.
3. to auto attendant, you should add one on the auto attendant at its tab.
4. the destination of the incoming call route can be the voice mail that prepare the voice mail from outside the office.
let me know any other question.
February 14, 2012 at 1:53 am #350
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jreeves

I appreciate the help but can you be a little more specific. I have tried working in the Line Group settings and the incoming call route settings trying to get the system to ring on the receptionist desk only but have been unsuccessful. Obviously I am doing something wrong but I have tried everything I know too. Also, by simply setting up an auto attendant does that enable it to begin answering? Is there a setting to tell it what ring to pick up on?
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