Home › Forums › IP Office Technical Discussion › MOH .wav wont load or play
Tagged: ip 500, moh, music on hold
This topic has 4 voices, contains 7 replies, and was last updated by 
87 days ago.
| Author | Posts |
|---|---|
| Author | Posts |
| February 8, 2012 at 6:08 pm #333 | |
 cntdtech |
HoldMusic.wav PCM, 8kHz 16-bit, mono, 89 seconds (max. 90 seconds on the IP500) I have loaded these files on 4 other systems, this one just won’t upload the wav file. I attempted to manually upload the holdmusic.wav file into the embedded mem card, which it did. At that point the hold tone stopped and only empty sound was transmitted when placed on hold. What can I do. I have verified this holdmusic.wav file on other systems!!! |
| February 8, 2012 at 7:45 pm #334 | |
|
cntdtech |
Let me add some specifics…. I have these same IP 500 systems in several locations. All other locations play their holdmusic.wav file fine and uploaded it to the embedded memory automatically. This one in particular will not upload it, or play it. IP Office Manager is running 6.1. (6.0 (8)) on the other machines. Do I need to roll it back? Please help… Im at a loss. |
| February 16, 2012 at 6:23 am #355 | |
 techserve |
Re-boot the system and wait for 1-minute for the system to load the MOH. |
| February 16, 2012 at 1:10 pm #357 | |
|
cntdtech |
Thank you. I have, over the last few weeks working on this issue, performed numerous reboots. The system has never uploaded the file. I managed to manually upload it but it won’t play. I have done this successfully on four other systems so I know how it “should” work. I’m looking for alternatives to what it should normally do. |
| February 16, 2012 at 8:13 pm #358 | |
 gakk |
Do you have your TFTP address pointed to the LAN1 (IP Office) IP address? The file must be named exactly: What about placing the file in your Manager directory, and changing the TFTP IP address to that of the Manager PC? Manager must be running for this to work. |
| February 22, 2012 at 9:27 am #371 | |
 |
try to upload to embedded file management |
| February 22, 2012 at 9:30 am #372 | |
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Try to upload inside your embedded file management. |
| February 22, 2012 at 9:46 am #373 | |
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reconvert again your wave file and save again. |
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