Maintenance Contracts

Remote technical support for hardware and software

Access to major and minor software upgrades, software updates, and corrective content

Access to software patches

Enhanced remote connectivity

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IP Telephones

1603 Telephone User Guide - Describes how to use the Avaya 1603 Telephone, including call-handling information, speed dialing information and using call logs. 1608/1616 Telephone User Guide - Describes how to use the Avaya 1406 &1606/1416 & 1616 Telephonse, including call-handling information, speed dialing information and using call logs. 3600 Telephone User Guide - Describes how to use the Avaya 3616, 3620 and 3626 Wireless Telephones, including call-handling information, speed dialing information and using call logs. 3701 IP DECT Telephone User Guide 3711 IP DECT Telephone User Guide 3720 IP DECT Telephone User Guide 3725 IP DECT Telephone User Guide 3740 and 3749 DECT Telephone User Guide 5601 Telephone User Guide - Describes how to use the Avaya 5601/4601 Telephones, including call-handling information, speed dialing information and using call logs. 5602 Telephone User Guide - Describes how to use the Avaya 5602/4602 IP Telephones, including call-handling information, speed dialing information and using call logs. 5610 Telephone User Guide - Describes how to use the Avaya 5610/4610 IP Telephones, including call-handling information, speed dialing information and using call logs. 5620 Telephone User Guide - Describes how to use the Avaya 5620/4620 IP Telephones, including call-handling information, speed dialing information and using call logs. 9600 Telephone User Guide - Describes how to use the Avaya 96xx-series IP Telephones, including call-handling information, speed dialing information and using call logs. B179 SIP Conference Phone User Guide- Describes the features of and how to use the Avaya B179 conference phone. D100 SIP Wireless Terminal User Guide- Describes the features of and how to use the Avaya D160 SIP Wireless handset.

Remote Support

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Remote Support

Book a convenient time now to work though your IP Office issues remotely.

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Technical Guides

9.1 IP Office Platform Solution Description 9.1 IP Office Platform Feature Description 9.0 Product Description 8.1 Product Description 8.1 Avaya IP Office Product Matrix 8.1 Avaya IP Office Site Map (excellent) 8.0 Product Description 8.0 Avaya IP Office Product Matrix 7.0 Product Description 7.0 Avaya IP Office Product Matrix 6.1 Product Description 6.0 Product Description What's New in IP Office 6.0 Avaya IP Office Product Matrix - Release 6.0 5.0 Product Description Application Server - Installation and Maintenance AT Commands AVPP - (A)vaya (V)oice (P)riority (P)rocessor Installation B179 Conference Phone - Installation & Administration BCM/Norstar to IP Office Phone Convergence CBC - Compact Business Center CCC - Compact Contact Center Installation TT113 TT119 Conferencing Center - Installation Contact Recorder - Adminstration Contact Recorder- Installation ContactStore - Installation CTI Link - Installation Customer Call Reporter (CCR) - Installation Customer Call Reporter (CCR) - Custom Reporting D100 SIP Wireless Terminal - Installation & Administration DECT R4 - Installation Delta Server & SMDR DevLink (CTI) Programmer's Guide Embedded Voicemail - Installation Enterprise Branch (Aura) - Administering Centralized Users Enterprise Branch (Aura) - Deploying IP Office Enterprise Branch (Aura) - Reference Configuration Environment Requirements - Planning Flare Communicator - Administration for iPad and Windows Grounding - IP500 Grounding - IP400 H323 IP TELEPHONE - Installation Hold Music - soothing IMS - Installation IP DECT - Installation IP Office - Anywhere (Demo Installation) IP Office - Installation IP Office - IP500 v1 and v2 Card Kits Instruction Sheet IP Office - IP500 Quick Instruction Sheet IP Office - IP500 v2 Quick Instruction Sheet IP Office - IP Office Locale Settings Reference IP Office - Manager IP Office - Product Overview IP Office - Security Guidelines IP Office - Video Conferencing Deployment IP Office - Web Manager Administration IP Telephony - Features Key & Lamp Operation LEDs Licenses - System Edition Licenses - User Licenses - Trunk Licenses - Telephones/Endpoints Licenses - Voicemail Pro Licenses - Customer Call Reporter Manager - Opening a Configuration Manager - Saving (sending) a Configuration Mergeable Settings Microsoft CRM Microsoft Lync - IP Office Integration Fundamentals Monitor Music On Hold (MOH) Norstar Version - Installation Norstar Version- Manager Norstar Version - Phone Based Administration one-X Portal for IP Office - Administration one-X Portal for IP Office - Installation Operating System Summary - required by IP Office apps Paging (KB) Job Aid Partner Version - Installation Partner Version - Manager Partner Version - Phone Based Administration Partner Version - Quick Instruction Guide Partner Version - Reference Guide PC Specifications - For IP Office Applications Phone Manager - Installation Ports - used by IP Office Quick Version - Installation Quick Version - Manager Quick Version - Phone Based Administration Radvision - Interoperation Notes Reset Button - IP500 & IP500 V2 SAP Codes - 5.0 and prior Scopia XT Desktop Server - Deployment Guide Security - IP OFFICE PLATFORM SECURITY GUIDELINES Default Security Users Short Codes - Short Code and Button Action Reference Server Edition - Deployment Server Edition - Deploying Servers as Virtual Machines Server Edition - Reference Configuration Server Edition - Web Control SIP Extension Support SIP Endpoint Support SIP - IP Office 7.0 and BCM 6.0 SIP Interop Config Small Community Networking (SCN) SMDR Fields Softphone - Installation SoftConsole - Installation Source Numbers Space Requirements - IP400/IP500exp Space Requirements - IP500, IP500V2 SSL VPN - Solutions Guide System Status Application (SSA) T3 Phones - Service Manual TAPILink - Installation TAPILink - Developer's Guide Telephone Features, Funtions & Call Handling UPAM - Installation Upgrading - IP Office Core Software UMS - Exchange 2007 Installation UMS - IMAP Installation UMS - Web Voicemail Installation Unified Communications Module - Install & Maintain Unified Communications Module - Quick Instruction Card Voicemail-To-Email Voicemail Pro Debug - dbgview.zip Tracing in debug Voicemail Pro - Example Exercises Voicemail Pro - Administration Voicemail Pro - Installation Voicemail Pro - U.S. English Intuity Prompts VPN - Deploying VPN SSL Services Wall Mount Kit - v2 Wall Mount Kit - v3 Windows Firewall - avayafw.zip (13 April 2012) 1100/1200 Series Phone - Installation Guide 1600 Series Phone - LAN Administrator's Guide 3600 Series Phone - Wireless Phone Installation Guide 3810 - Wireless Phone Installation & Use 4600 Series Phone - LAN Administrator's Guide 9400 Series Phone - User Guide 9500 Series Phone - User Guide 9600 Series Phone - User Guide

Technical Bulletin

Tech Bulletin 185 IP OFFICE 9.1 Dec 10, 2015 Service Pack 5 Tech Bulletin 184 IP OFFICE Contact Center - Critical Patches Oct 16, 2015 Tech Bulletin 183 IP OFFICE 9.1 Sept 14, 2015 Service Pack 4 Tech Bulletin 182> IP OFFICE 9.0 Sept 4, 2015 Service Pack 8 Tech Bulletin 175 IP OFFICE 9.1 Dec 22, 2013 GA 9.1 Tech Bulletin 174 CONTACT CENTER Dec 22, 2014 R9.1 GA Tech Bulletin 173 IP OFFICE 9.0 Dec 1, 2014 Service Pack 5 Tech Bulletin 172 IP OFFICE 8.1 Dec 1, 2014 Service Pack 11 Tech Bulletin 171 IP OFFICE 9.0 Sept 26, 2014 Service Pack 4 Tech Bulletin 170 IP OFFICE 8.1 Sept 26, 2014 Service Pack 10 Tech Bulletin 169 GUIDELINES FOR SECURING IP OFFICE Tech Bulletin 167 IP OFFICE 9.0 May19, 2014 Service Pack 3 Tech Bulletin 166 IP OFFICE 8.1 May 20, 2014 Service Pack 9 Tech Bulletin 164 CONTACT CENTER Feb 28, 2014 R9.0.2 GA Tech Bulletin 163 IP OFFICE 9.0 Feb 28, 2014 Service Pack 2 Tech Bulletin 162 IP OFFICE 8.1 Feb 28, 2014 Service Pack 8 Tech Bulletin 161 IP OFFICE SECURITY VULNERABILITY Tech Bulletin 160 IP OFFICE 9.0 Dec 10, 2013 Service Pack 1 Tech Bulletin 159 IP OFFICE 8.1 Dec 10, 2013 Service Pack 7 Tech Bulletin 158 IP OFFICE 9.0 Sept 30, 2013 GA 9.0 (829) Tech Bulletin 157 IP OFFICE 8.1 August 30, 2013 Service Pack 6 Tech Bulletin 156 IP OFFICE 8.0 August 30, 2013 Service Pack 6 Tech Bulletin 155 IP OFFICE 8.1 June 3, 2013 Service Pack 5 Tech Bulletin 154 IP OFFICE 8.0 June 3, 2013 Service Pack 5 Tech Bulletin 153 IP OFFICE 8.1 2013 Q1 Maint Release 8.1.67 Tech Bulletin 152 IP OFFICE 8.0 2013 Q1 Maint Release 8.0.56 Tech Bulletin 151 IP OFFICE 8.1 Server Edition Max-User 1200 Tech Bulletin 150 IP OFFICE 8.1 General Availability FP1 8.1.63 Tech Bulletin 149 IP OFFICE 8.1 Q4 Maintenance Release 8.1.56 Tech Bulletin 148 IP OFFICE 8.0 Q4 Maintenance Release 8.0.51 Tech Bulletin 147 IP OFFICE 8.1 Q3 Maintenance Release 8.1.52 Tech Bulletin 146 IP OFFICE 8.0 Q3 Maintenance Release 8.0.46 Tech Bulletin 145 IP OFFICE 8.1 General Availability 8.1.43 Tech Bulletin 144 IP OFFICE 7.0 Q2 2012 Maintenance Release Tech Bulletin 143 IP OFFICE 8.0 Q1 2012 Maintenance Release Tech Bulletin 142 IP OFFICE 7.0 Q1 2012 Maintenance Release Tech Bulletin 141 IP OFFICE 8.0 General Availability 8.0.18 Tech Bulletin 140 IP OFFICE 8.0 General Release Tech Bulletin 139 IP OFFICE 7.0 Q4 2011 Maintenance Release Tech Bulletin 138 IP OFFICE 7.0 Q3 2011 Maintenance Release Tech Bulletin 135 IP OFFICE 7.0 Q2 2011 Maintenance Release Tech Bulletin 134 IP OFFICE 6.1 Q2 2011 Maintenance Release Tech Bulletin 133 IP OFFICE 7.0 General Release Tech Bulletin 132 IP OFFICE 6.1 Q1 2011 Maintenance Release Tech Bulletin 131 IP OFFICE 5.0 Q1 2011 Maintenance Release Tech Bulletin 130 CCC V5.0.74 Q1 2011 Maintenance Update Tech Bulletin 129 Low Speakerphone Volume 1400-series phones Tech Bulletin 128 Updated SME Warranty Process Tech Bulletin 127 IP OFFICE 6.1 General Release Tech Bulletin 126 CCC V5.0.73 Q4 2010 Maintenance Update Tech Bulletin 125 IP OFFICE 5.0 Q4 2010 Maintenance Update Tech Bulletin 124 IP OFFICE 6.0 Q3 2010 Maintenance Update Tech Bulletin 123 CCC V5.0.72 Q3 2010 Maintenance Tech Bulletin 122 IP OFFICE 5.0 Q3 2010 Maintenance Tech Bulletin 121 IP OFFICE 6.0 Q3 2010 Maintenance Tech Bulletin 120 Changes to the Avaya Tech. Support Process Tech Bulletin 118 Status update R6 Maintenance Release Tech Bulletin 117 IP OFFICE 5.0 Q2 2010 Maintenance Tech Bulletin 116 Changes to the Avaya Tech. Support Process Tech Bulletin 115 IP OFFICE 6.0 General Release T ech Bulletin 114 CCC V5.0.70 Q1 2010 Maintenance Tech Bulletin 113 IP OFFICE 5.0 Q1 2010 Maintenance Tech Bulletin 112 IP OFFICE 5.0 Q4 2009 Maintenance Tech Bulletin 111 IP OFFICE 4.2 Q4 2009 Maintenance Tech Bulletin 110 CCC V5.0.69 Q4 2009 Maintenance Tech Bulletin 109 IP OFFICE 5.0 General Release Tech Bulletin 108 CCC V5.0.68 Q3 2009 Maintenance Tech Bulletin 107 IP OFFICE 4.2 Q3 2009 Maintenance Tech Bulletin 106 Customer Call Reporter (CCR) Tech Bulletin 104 IP OFFICE 4.2 Q2 009 Maintenance Tech Bulletin 102 CCC V5.0.62 Q1 2009 Maintenance Tech Bulletin 101 IP OFFICE 4.2 Q1 2009 Maintenance Tech Bulletin 100 CCC V5.0.61 Q4 2008 Maintenance Tech Bulletin 99IP OFFICE 4.2 Q4 2008 Maintenance Tech Bulletin 98 IP OFFICE 3.2 Q4 2008 Maintenance Tech Bulletin 97IP OFFICE 4.2 General Release Tech Bulletin 96 IP OFFICE 4.1 Q2 2008 Maintenance Tech Bulletin 95 IP OFFICE 3.2 Q2 2008 Maintenance Tech Bulletin 94 CCC V5.0.56 Q1 2008 Maintenance Tech Bulletin 93 IP OFFICE 4.1 Q1 2008 Maintenance Tech Bulletin 92 IP OFFICE 3.0DT Q1 2008 Maintenance Tech Bulletin 91AVAYA 5410 Upgrade Issue Tech Bulletin 90 IP OFFICE 4.1 General Release Tech Bulletin 89 IP OFFICE 3.2 Q4 2007 Maintenance Tech Bulletin 88 IP OFFICE 4.0 Q4 2007 Maintenance Tech Bulletin 87 IP OFFICE 4.0 Q3 2007 Maintenance Tech Bulletin 86 IP OFFICE 3.2 Q3 2007 Maintenance Tech Bulletin 85 IP DECT/ VPN Mobility for IP Office 4.0.7 Tech Bulletin 84 IP OFFICE 4.0 Q2 2007 Maintenance Tech Bulletin 82 Guidelines for IP Office Paging Groups Tech Bulletin 80 IP Office 4.0 and theIP500 Tech Bulletin 76 End of support IP Office 2.1 Software Tech Bulletin 71 IP Office 3.2 General Release

Onsite Support

Utilize our network of technicians to assist you with your project.

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Maintenance Contracts

Remote technical support for hardware and software

Access to major and minor software upgrades, software updates, and corrective content

Access to software patches

Enhanced remote connectivity

Find Out More

User CD/ Soft Console (Receptionist) / TAPI

conference center


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